Terms of Service

Effective Date: August 19, 2026

Last Updated: August 19, 2026

Welcome to Brooklinen! We’re thrilled to help you build the ultimate comfortable sanctuary.

These Terms of Service (“Terms”) govern your use of the Brooklinen website, mobile apps, retail stores, and all of our home comfort products and services (collectively, the “Services”). By accessing our site or buying our gear, you’re agreeing to play by these rules. Please read them carefully.

1. Acceptance of Terms

By visiting our website, creating an account, or purchasing something from us, you agree to be bound by these Terms and our Privacy Policy. If you don’t agree to these Terms, please do not use our Services.

(If you are using our Services on behalf of a company or legal entity, you represent that you have the authority to bind that entity to these Terms.)

2. Changes to the Terms

We may update these Terms from time to time as our brand grows and the web evolves. When we make significant changes, we’ll update the “Last Updated” date at the top of this page and, if necessary, notify you via email. Your continued use of our Services after any changes means you accept the new Terms.

3. Account Creation & Security

To unlock the best Brooklinen experience—like tracking orders, earning rewards, or saving your favorite sateen shades—you can create an account.

  • Your Responsibility: You are responsible for keeping your password secure and for all activities that happen under your account.
  • Accuracy: Please make sure your contact and shipping details are accurate so your packages actually reach your doorstep!

4. Products, Pricing, and Availability

We do our absolute best to ensure that product descriptions, imagery, and pricing are accurate. However, mistakes happen:

  • Pricing Errors: If we discover a pricing error on an item you ordered, we reserve the right to cancel the order and issue a full refund, or reach out to you with the correct price.
  • Availability: All products are subject to availability. We may limit the quantities of any items we offer, or discontinue products at any time without notice.

5. Purchases, Billing, and Shipping

  • Payment: By providing a credit card or other payment method, you represent that you are authorized to use it and that the payment information is accurate.
  • Shipping & Delivery: Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. Check out our [Returns & Refunds Policy] for details on how we handle delivery mishaps.
  • Taxes: You are responsible for any applicable sales, use, or customs taxes associated with your order based on local laws.

6. Intellectual Property

Everything you see on the Brooklinen website—including our logo, photos, text, graphics, designs, and product layouts—is the property of Brooklinen, Inc. and is protected by copyright, trademark, and other intellectual property laws.

  • You may browse our site for personal, non-commercial use.
  • You may not copy, reproduce, distribute, or create derivative works from our content without our express written permission.

7. User Content & Reviews

We love seeing how you style your space! If you tag us on social media or leave a review on our site:

  • You grant Brooklinen a non-exclusive, royalty-free, worldwide license to use, repost, and display your photos, reviews, and captions across our marketing channels.
  • You promise that what you post is your own original content and doesn’t violate anyone else’s rights.

8. Limitation of Liability & Disclaimers

We work hard to provide the coziest products possible, but the Services are provided on an “as is” and “as available” basis.

  • To the fullest extent permitted by law, Brooklinen disclaims all warranties, express or implied, regarding our website and products.
  • Brooklinen will not be liable for any indirect, incidental, special, or consequential damages arising out of your use of our products or website.

9. Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles. Any legal disputes arising out of these Terms will be resolved exclusively in the state or federal courts located in New York County, New York.

10. Contact Us

Have questions about these Terms? We’re always here to chat.

  • Email: legal@brooklinen.com
  • Mailing Address: Brooklinen Legal Team, 115 Broadway, New York, NY 10006, USA
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