Privacy Policy

Effective Date: August 19, 2026

Last Updated: August 19, 2026

At Brooklinen, we believe that trust is the ultimate luxury. Just as we care about the comfort of your home, we deeply care about the security and privacy of your personal information.

This Privacy Policy explains how Brooklinen, Inc. (“Brooklinen,” “we,” “us,” or “our”) collects, uses, shares, and protects your information when you visit our website, shop our products, or interact with us.

1. What Information We Collect

To give you the best shopping experience and deliver your favorite home essentials right to your doorstep, we collect a few types of information:

  • Information You Give Us Directly: When you create an account, place an order, sign up for our emails, or chat with our support team, you share details like your name, email address, shipping and billing addresses, phone number, and payment information.
  • Information Collected Automatically: When you browse our site, our cookies and tracking technologies automatically collect data about your device, browser, IP address, and how you interact with our pages (like which sheets or towels catch your eye).
  • Information from Third Parties: We may receive info from trusted partners, such as delivery couriers, marketing partners, or social media platforms if you interact with us there.

2. How We Use Your Information

We don’t collect data just for the sake of it. We use your information to make your experience seamless and cozy:

  • To Fulfill Orders: Processing payments, shipping your home goods, and sending you tracking updates.
  • To Communicate with You: Sending order confirmations, answering your customer service questions, and (if you’ve opted in) sharing cozy updates, early access to sales, and new product launches.
  • To Improve Our Store: Analyzing browsing habits so we can make our website easier to use and design better products for your sanctuary.
  • For Security: Preventing fraud and protecting the safety of our customers and website.

3. How We Share Your Information

We treat your data with respect. We do not sell your personal information. However, to run our business smoothly, we share data with trusted partners under strict privacy rules:

  • Service Providers: Companies that help us process credit cards, ship packages (like FedEx or UPS), host our website, and send emails.
  • Legal & Safety Requirements: If required by law, court order, or to protect the rights, property, or safety of Brooklinen, our customers, or others.
  • Business Transfers: In the unlikely event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that business transition.

4. Your Choices & Privacy Rights

You are always in control of your data. Depending on where you live, you have the right to:

  • Access or Update: Log into your account anytime to update your shipping address or contact info.
  • Opt-Out of Marketing: Click the “Unsubscribe” link at the bottom of any of our promotional emails, or update your preferences.
  • Request Deletion: You can ask us to delete your personal data by reaching out to our team (details below).

5. Cookies and Tracking

We use cookies to remember what’s in your cart, understand how you use our site, and show you relevant Brooklinen ads across the web. You can adjust your browser settings to refuse cookies, though some parts of our site might not work as smoothly without them.

6. Data Security

We use industry-standard security measures (including encryption and secure servers) to keep your personal and financial information safe. While no online system is 100% foolproof, we work hard to protect your data like it’s our own.

7. Changes to This Policy

As our brand grows and the digital world changes, we might update this Privacy Policy from time to time. If we make big changes, we’ll post the updated version right here and update the “Effective Date” at the top.

8. Get in Touch

Got questions, concerns, or privacy requests? We’re always here to help.

  • Email: privacy@brooklinen.com
  • Mailing Address: Brooklinen Privacy Team, 115 Broadway, New York, NY 10006, USA
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