Shipping Policy

Last Updated: August 19, 2026 At Brooklinen, we know that once you click “place order,” you’re counting down the minutes until your new sheets, towels, or loungewear arrive at your door. We want to get your sanctuary upgrades into your hands as quickly and smoothly as possible! Here is everything you need to know about how we ship your comfort essentials.

1. Where We Ship Currently, Brooklinen proudly ships to: The United States (including all 50 states, P.O. Boxes, APO/FPO military addresses, and U.S. Territories). Canada and select international destinations (Note: International orders may be subject to local customs duties and taxes upon arrival).

2. Shipping Options & Delivery Speeds (US Domestic) We partner with reliable carriers (like FedEx, UPS, and USPS) to ensure your packages arrive safe and sound. Standard Shipping: Delivery Time: Typically arrives within 3 to 7 business days after processing. Expedited / Rush Shipping: Cost: Calculated at checkout based on your delivery address and package weight. Delivery Time: Arrives within 2 to 3 business days if ordered before our daily cutoff time (12:00 PM EST). Overnight Shipping: Cost: Calculated at checkout. Delivery Time: Next-business-day delivery for those urgent comfort needs (available for select items and zip codes).

3. Order Processing Time Before your items hit the road, our fulfillment team carefully packs them up: Standard Orders: Usually take 1 to 2 business days to process and leave our warehouse. Pre-Orders & Custom Items: If you ordered an item on pre-order or with special monogramming, estimated shipping windows will be clearly listed on the product page and your confirmation email. Note: We do not process or ship orders on weekends or major holidays.

4. Tracking Your Order The second your shipping label is printed and your package is packed, we’ll send you a shipping confirmation email containing a tracking link. You can click the link anytime to watch your box make its journey from our warehouse straight to your doorstep. You can also log into your Brooklinen account at any time to check your order status.

5. Shipping Delays & Mishaps We do our absolute best to make sure your package arrives right on time, but sometimes weather, carrier delays, or high-volume holiday seasons can throw a wrench in the timeline. Lost or Stolen Packages: If tracking shows your package was delivered, but you can’t find it, give it 24 hours (sometimes carriers scan things a little early). If it still hasn’t turned up, reach out to our Comfort Crew, and we’ll help track it down or make it right. Incorrect Addresses: Please double-check your shipping address at checkout! We aren’t responsible for packages sent to incorrect addresses provided by the customer, but if you catch a mistake right after ordering, email us immediately and we’ll do our best to fix it before it ships.

6. Got Questions? We’re Here to Help! Need help tracking a shipment, changing an address, or have a question about international shipping? Our support team is always ready to chat. Email: support@brooklinen.com Live Chat: Available on Brooklinen.com