Returns & Refunds Policy

Last Updated: August 19, 2026

At Brooklinen, we want you to be completely obsessed with your comfort. If something isn’t quite right with your sanctuary setup, we want to make fixing it as cozy and stress-free as possible.

Here is everything you need to know about our returns and exchanges.

1. The Golden Rule: 30-Day Trial

We want you to live with our products, sleep in our sheets, and wrap yourself in our towels. That’s why we offer a 30-day return window from the date your order is delivered.

  • Don’t love the color?
  • Not the exact fabric feel you dreamed of?
  • Size doesn’t fit your bed?

No problem at all. If you’re not satisfied, you can return or exchange eligible items within 30 days—no hard feelings!

2. What Can Be Returned?

To keep things fair and sustainable, here is what qualifies for a return:

  • Eligible Items: Unused or gently used sheets, duvet covers, towels, robes, and home decor purchased directly from Brooklinen.com or our retail stores.
  • Final Sale Items: Items marked explicitly as “Final Sale” (such as last-chance clearance items, specific sample sale pieces, or monogrammed/customized goods) cannot be returned or exchanged.
  • Bundles & Sets: If you bought a bundle (e.g., our Core Sheet Set), items must be returned as a complete set unless otherwise specified.

3. How to Start a Return or Exchange

We’ve made our return process as smooth as slipping into a fresh bed:

  1. Visit our Return Portal: Head over to our online returns center [insert link] and enter your order number and zip code.
  2. Select Your Preference: Let us know if you’d like a refund to your original payment method, store credit (often with a bonus incentive!), or an exchange for a different size/color.
  3. Pack It Up: Pop the items back into their original packaging (or any secure box) and attach the prepaid shipping label we provide.
  4. Drop It Off: Drop the package off at the designated carrier location.

4. Refunds & Processing Times

Once your return package is scanned and on its way back to us, our team will process it:

  • Store Credit/Exchanges: Usually processed instantly once the return is scanned.
  • Original Payment Refunds: It typically takes 3 to 5 business days for the funds to reflect back on your credit card or original payment method, depending on your bank.
  • Shipping Fees: Original shipping charges are non-refundable, but return shipping is completely free on all domestic orders.

5. Gifts & Second-Life Giving

Received a Brooklinen gift that wasn’t quite your style?

  • Gift Returns: You can easily return gifts for store credit using the gift giver’s order number or by contacting our support team.
  • Our Giving Back Policy: To support sustainability and reduce waste, returned items that cannot be restocked are never sent to landfills. Instead, we partner with local charities and shelters to donate gently used textiles to families and rescue pets in need.

6. We’re Here to Help

Got a tricky return situation, a damaged item from shipping, or a question about your order? Our Customer Experience team (often called our “Comfort Crew”) is always ready to help.

  • Email: support@brooklinen.com
  • Live Chat: Available on Brooklinen.com
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